Q: What is the currency shown on the website?
A: US Dollars.
Q: After I place my order, how long will it be shipped from your warehouse?
A: Under normal situations, the order will be shipped in 2-3 business days.
Q: Where is your warehouse?
A: Our warehouse is located in Hong Kong.
Q: Which logistics courier do you use?
A: We ship via International Economy Service via Fedex by default. For the Expedited shipping option (available to selected countries only), we use FedEx International Priority service by default.
Q: How much do you charge for shipping?
A: Fedex International Economic shipping is complimentary on all orders over $500. The option to purchase expedited shipping is available at checkout. If you have specific shipping requests, please send a message to support@zyoptics.net. Be advised that not all expedited shipping services are available in certain areas.
Q: Do you deliver to P.O. Boxes?
A: Unfortunately, FedEx does not deliver to PO Box addresses. The shipping address must be a residential or business address.
Q: How long does it take to arrive?
A: For economy service, 7-10 days can be expected for the parcel to arrive (e-Express service), while 14-21 days is for Registered Airmail service. The days may vary according to local logistics situation. For Expedited shipping (available to selected countries only), 3-7 days are the expected delivery period. However, we do not guarantee since a lot of unforeseeable factors can affect the delivery schedule (like customs delay, couriers delay, etc). So the days stated are just for reference. We do not accept any refund/order cancellation due to the extended delivery time.
Q: Can I request an expedited delivery?
A: Yes. you may choose the expedited delivery service when you are checking out. Once again, we do not accept any refund/order cancellation due to the lapse of the delivery time.
Q: Do you provide a warranty?
A: We currently offer 5 years warranty from the date of purchase as shown on the receipt. Please keep your receipt and present it while consulting support@zyoptics.net for repair. For any non-open box defeats, we will not be in charge of the shipping fee involved in the repair process. All lenses purchased from our website will have warranty service provided by us directly. Our local distributor will NOT handle the warranty for our website purchase.
Q: I am having issues using PayPal checkout. What can I do?
A: You may send your order to support@zyoptics.net and arrange the payment over to our PayPal account (payment@zyoptics.net) directly. We will manually process your order in the system.
Q: What if I changed my mind about a purchase? Can I return and get a refund/replacement?
A: Please think carefully before placing the order. We currently can only arrange a replacement if there are ANY optical/defective issues found on the lens. All sales are final and we do NOT accept any return/refund requests.
Q: Does the price include VAT/duty?
A: The price does NOT include any VAT or duty and the buyer will be responsible for them if there is any VAT/duty involved.